Frequently Asked Questions
- How to search products?
- How to place an order in store?
- Why my order status is "Canceled"?
- How to leave a review about the product on the website?
- Go to the product page on which You want to leave a review.
- Login with any social media
- Click on “REVIEWS” button under product details/image
- On the right side find out “ADD A REVIEW” section for keep your review
- How long will my order take and when will it be shipped?
- Is it possible to change/remove the already existing order?
- What if after receiving the order was that the product did not come complete/different or broken?
- What about customs fee?
- How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
*This doesn’t include our 2-5 day processing time.
- How much will cost shipping for me?
- Do you provide tracking information?
- Will you need something to pay upon delivery?
- My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
- I have ordered several products and received several tracking numbers. Why?
- How I can make payment?
Payment methods include PayPal and credit cards.
PayPal is a safe and easy way to send and receive money on the Internet. When you choose PayPal as a payment method, you will go to the PayPal site where you can make a payment.
PayPal can be used to purchase goods with a credit card (Visa, MasterCard, Discover and American Express), debit card or electronic check (i.e. using a regular bank account).
- What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
- How payment will be processing by PayPal?
- After viewing your items in your shopping cart, you can click and check with PayPal. Then you leave our site and enter the PayPal website.
- You can log in to your PayPal account, or you can create a new one if you have not received one.
- You can use PayPal as you want according to the instructions on the screen.
Usually, a PayPal e-check will take 3-5 working days to be confirmed by PayPal.
- The reasons - why we recommend you to use PayPal?
Payment is traceable. Using your PayPal account, you can track the status of your payment.
When you make a payment for your order, you do not need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, no one sees your credit card number, which will minimize the risk of unauthorized use.